Return Policy/COVID-19 Update
In order to protect our employees and our customers from any additional risk,
we have made the decision to change our merchandise return policy.
We will not be accepting returns and exchanges of any merchandise until further notice.
Once a product has left the store, we cannot accept it back and give a refund.
* In the rare case that you receive a damaged product, you are eligible for full refund or store credit
How can we help you minimize purchase errors:
Before placing an order:
- Provide your measurements for the following: bust, waist , hips, shoulder to crotch (if ordering teddies), thigh circumference.
- Contact us for a one on one consultation to request actual product photos or videos, and actual product measurements through Viber/SMS +639953332820, Email: support@luckydollstore.com
How we fulfill orders:
- Our team wears complete PPEs: face mask, face shields and gloves while packing all your orders.
- We guarantee that all products shipped out are double checked for damages, never tried on and are packed in a virus free packing area.
- Our showroom is temporarily closed and does not accept visitors, making our office and stockroom safe from contamination.
Upon delivery:
- All orders that are paid and delivered are considered final sale and can´t be returned even if pouch is unopened.
- Regardless of the reason for wanting to return an item, we temporarily cannot process returns and exchanges of all our products.
