All orders with received and verified payments by 2pm will be dispatched the same day, except on Sundays and holidays.
Your tracking number will be emailed as soon as your order is dispatched.
Yes! we offer Same day delivery within Metro Manila with verified payment cutoff at 3pm. You may also arrange your own lalamove and Grab pick up by choosing ¨store pick-up¨ when choosing your shipping option at checkout. Contact us so we will be notified before you book a pick up. We will need time to prepare your order and make sure that all our merch is checked for damages before dispatch. :)
Yes we do! Your lingerie purchase can be delivered in our premium box with lid, complete with satin ribbons and a message card for an added fee of P280
Yes, you may cancel your order as long as it has not been dispatched and unpaid. once an order is paid, we processed them quickly so we must be immediately notified if there are any changes.
In the rare case that you received a damaged item, missing item or incorrect item in your order, kindly contact us right away by sms/viber/call at +639953332820 or email us at firstname.lastname@example.org. We will take care of your concern as soon as we can! :)
Sorry Doll! We can't, that's why you need to take advantage of our Sales and promos the moment they're running so you don't miss out on great deals!
We are very happy to give you a personalized assistance with your sizing concerns! Just contact us and provide your bust, waist and hip measurements, the specific items you are interested in and we will check the fit for you!
Yes you may, after ordering, just book a visit at luckydollstore.setmore.com, at least 2 hours before your visit.
At the moment, we cannot accept returns and exchanges of all our merchandise that has left our store/office. We wanted to make sure that the products you receive will not be contaminated or will not be worn/tried on by other customers.We will be assisting you in every step of your ordering process to ensure that sizing is perfect to prevent any problems. If in doubt always message us and we are happy to help you with your pruchase decisions!
Yes you may! provided that your payment method is not credit card. We can ship your order at an LBC branch near you. You Full name and details submitted with your order must match the ID you will present upon pick up, to prevent the branch from refusing the release of your package to you.
Unable to find satisfactory answers? Contact Support