Shipping

How to Submit a Return & Exchange Request

Return Policy

Fit & Size Guide

FAQ

PRIVACY GUARANTEE

Privacy Policy

SHIPPING

Orders are processed Monday to Saturday from 10am-7pm excluding Sundays and holidays.
Our regular processing time for shipping orders is 1 day, excluding Sundays and holidays. Your order may take longer time to process during sales events, and peak holidays such as Valentine´s Day, Christmas and Halloween.
We will only ship orders with verified payments.
Same day delivery within Metro Manila requires verified payment by 3pm for your order to be processed and dispatched the same day. Payments received past the cutoff time will be dispatched on the next day. Please do message and check with us. If we have time, we will still process your order for same day even if beyond cut-off, if we have extra time.
COVID-19: Provincial orders may take longer to arrive due to the pandemic shipping delays. If your location is unserviceable due to the current quarantines and lockdowns, we can ship to an LBC branch near you, for pick-up.
All packages will be dispatched from Sta. Cruz Manila. Same Day delivery rate depends on the current time your order is booked to be delivered and your distance to our location.
Customer can arrange lalamove or grab pick-up.
Tracking numbers will be emailed as soon as your order is dispatched.

Shipping Options

Metro Manila

Same day Delivery
Buyer arranged lalamove or grab pick up ( choose Pick-up at store at checkout)
Standard Courier with 2-5 days transit time

Provincial: Luzon, Visayas & Mindanao

LBC door to door delivery 3-6 days transit time
LBC branch pick-up

Shipping Rates

Standard Metro Manila 2-5 days shipping small pouch P70 / large pouch P85
LBC Luzon P190 - P305
LBC Visayas P210-P325
LBC Mindanao P210 - P325
Same day delivery rate varies depending on the time your order is booked and your distance to our Sta. Cruz Manila office.
** Rates above are estimates. Rate depends on the actual calculation of our web shopping cart based on your location

Guaranteed Discreet Shipping

Our number one rule is to keep our customers happy and your private life...PRIVATE! We promise a completely discreet packaging service that will leave snoops uninterested with your boring unbranded package!

Your package will be 100% unbranded and will arrive in a blank opaque courier plastic pouch
Your package will be declared as ¨clothes and accessories¨
Our store name will not be printed on the waybill

Toys are wrapped in bubble wrap and opaque colored paper
For same day deliveries, the recipients name will be the only visible text on the outer packing

RETURN POLICY

Hey Dolls! Here at Lucky Doll Lingerie, we want you to feel confident and fabulous in every piece you purchase. That's why we've got your back with our return policy that's as sweet as cherry pie!

If you're not completely smitten and happy with your purchase, don't fret! You can return or exchange any item within a 7-day period from the date you receive your order, just as long as those tags are still attached, uncut and looking pristine.
However, just a heads up, items purchased on sale or marked down are like those forbidden fruits - final sale, darling!
Now, before you start sashaying in that new set, make sure to give it a once-over. Keep those tags intact, resist the urge to cut the tags before trying on any undies or stockings and until you're sure everything's tip-top.
If, by some cosmic twist, you receive a damaged or incorrect item, reach out to us right away Sugar! We'll handle the return and replacement expenses, no questions asked!
And to make sure your next purchase fits like a glove, feel free to share your measurements with us or schedule a video call for a sneak peek before you hit that "add to cart" button. We're here to make sure you feel like the bombshell you are, every step of the way! ?
Any damaged items returned without their original charm, showing signs of wear and tear, are, unfortunately, not eligible for refunds, exchanges, or store credit.

Now, onto happier news! If you're in need of a replacement, fear not! Once we receive your return at Lucky Doll Headquarters, we'll have a fresh new gem ready for you within a swift 48 hours. Because let's face it, Doll, you shouldn't have to wait long to feel fabulous again!

Return Reasons Eligible for Refund, Replacement or Store Credit

buyer receives damaged or defective item
buyer receives wrong item
buyer bought a wrong size. (tags must be intact, un cut and attached to the garment. Garment must be in an unworn condition)

HOW TO SUBMIT A RETURN REQUEST

if you are a client with a Luckydollstore.com account:

Customer Process

1.) To request a return of one or more items in an order, login to your account and navigate to My Account

2.) Navigate to the Completed Orders section, Choose your order with an item to return, and click on the Return Item(s) button

3.) In the next screen select the products you want to return using the Qty. to Return drop down boxes, choose the Return Reason. The Return Action and Comment fields. Click on Submit Return Request.

4.) After receiving a notification that your return request has been authorized and approved, follow the instructions by returning the package to the office address mentioned in the email, and by sending the package under the same Name your order is in.

5:) Your returned item will be inspected and the replacement will be dispatched as soon as the returned item is received.

PAYMENTS & ORDERING

We only pick and pack orders with verified payments. We can only reserve unpaid orders for 3 days before it gets automatically cancelled by our system. Don't hesitate to contact us if you need more time to settle your payment, We are very flexible and understanding ?. Should you wish to cancel your order, Please do let us know in advance so we can give chance to other dolls who might like to get a hold of the item in your order ?
Payment cutoff time is 4pm for same day dispatch.

Accepted Mode of Payments

Over the Counter and mobile transfer bank deposit through BDO, BPI and Metrobank
Globe Gcash - Enabled protect feature is not accepted. Kindly disable this feature before sending your payment or your payment will be refunded back to you.
Money Transfer through LBC Remittance, Palawan Express and M Lhuillier
Credit Card and Paypal - ** requires ID Verification

How to Send your Proof of Payment

For Over the counter bank deposits and money transfers, a photo or scan of the deposit/ transfer slip must be emailed to payments@luckydollstore.com
For BPI Express Mobile Internet Transfer Grab a screenshot of the payment confirmation and email it to payments@luckydollstore.com
For Globe gcash Forward the transfer confirmation text from Globe GCash to 09175293656.

Payment Cutoff Time

All orders with confirmed payment by 3pm will be dispatched the same day. If you we have extra time, we will let you know if we can still have your order dispatched even if its beyond the cutoff time. Ask us!
Immediate payment is expected on orders placed at our website.
Orders without payment will be automatically cancelled by our system after 3 days.

How to pay with Credit card

Philippine Clients - requires ID verification for first time buyers

Choose the option Pay via Paypal/credit card payments. You don't need to create a Paypal account to use your credit card.

International Clients- requires ID verification for first time buyers

Choose the option "FOR INTERNATIONAL CUSTOMERS: Pay via Paypal or Credit card. Wait for a separate invoice that will be emailed within 24 hours. ID is required fo verification.

Choose the option INTERNATIONAL CUSTOMERS: XOOM by Paypal. No ID verification required. This mode of payment is not real time and may take 3-12 hours to appear in our bank account.

REFUNDS & STORE CREDIT

Refunds can only be refunded to the original method of payment used upon purchase.
Please allow 5-7 days for refund to reflect on your credit card or debit card. It may show up on your next statement.
Paypal refunds should appear within 24-48 hours.
If you paid via credit card or debit card, PayPal will credit the funds back to your card. While PayPal sends the money back immediately, your card company may take up to 48 hours to claim the funds. After that, they allow themselves up to 30 days to apply the credit to your account. How long this portion takes is up to your card issuer. However, most card issuers are very understanding about credits and will apply them much, much sooner. For more information on how long it takes for your card issuer to apply credits, please contact your card issuer. Read more on Paypal´s Refund information by clicking here.

FAQ

When will my order be shipped?

All orders with received and verified payments by 3pm will be dispatched the same day. If we could still squeeze your order in, we will dispatch your order even if its beyond cutoff time. (This depends on how busy our order fulfillment is)

How do I track my order?

Your tracking number will be emailed as soon as your order is dispatched.
All packages will have an available tracking number, except for Same day deliveries.
Please note that part of our responsibility is to help our customers follow up with the courier in case of delays and status update requests. Customers are responsible for tracking the package and updating the courier in case the courier needs additional delivery information such as landmarks, and detailed instruction to locate your address.

The item I like is out of stock, will you be restocking it again?

It happens! We understand how painful it is to lose the one you ... want to buy so bad. You have imagined the sexy lingerie on you, you have already planned the special night with your sweetheart, then suddenly, the last piece is gone! Don't fret! We restock our best selling products and we always make sure to update our customers listed in the waitlist.

What to do: Email us at support@luckydollstore.com the info below and you will be automatically added to the waitlist to be notified as soon as the items you want are restocked.

Full name
Mobile number
Item you want to get

I need my order ASAP! Can you do same day rush delivery?

Yes! Same day delivery is available within Metro Manila. Only orders with received and verified payment by 2pm are guaranteed to be delivered the same day.
There is no exact delivery time. Delivery time is anytime within the day from 1 pm to 9pm.

Do you offer Gift Wrapping?

Yes we do! Your lingerie purchase can be delivered in our premium pink box with satin ribbons and a message card for an added fee of P280.

For International Clients: How do I send a gift to anyone in the Philippines?

Place an order at our website and provide your information under the "billing address" and the recipient's complete address and mobile number under the "Shipping Address" field.
We accept international payments through Credit Card and Paypal
We LBC shipping for all International clients ordering gifts to be delivered within the Philippines.
IMPORTANT: Please make sure to provide a working mobile number of the recipient and a confirmed address.
After placing your order, kindly email us at payments@luckydollstore.com so we can send you the credit card invoice.
Tracking numbers will be emailed after the package has been shipped out.

Can I cancel or change an order I just placed?

We process all paid orders quickly, so once an order is placed and left our store, it can no longer be cancelled.
If you need to make changes with your order, contact us right away before your order is shipped out. Orders that have been dispatched can no longer be edited.

Something is wrong with my order, what do I do?

Do you offer price adjustments on past sales?

Sorry Doll! We don´t do price adjustments on past orders. You need to take advantage of our sale the moment a promotion is out so you don´t miss out on great deals!