Hey Dolls! Here at Lucky Doll Lingerie, we want you to feel confident and fabulous in every piece you purchase. That's why we've got your back with our return policy that's as sweet as cherry pie!
Now, onto happier news! If you're in need of a replacement, fear not! Once we receive your return at Lucky Doll Headquarters, we'll have a fresh new gem ready for you within a swift 48 hours. Because let's face it, Doll, you shouldn't have to wait long to feel fabulous again!
Read more details on our Shipping Information
| Do you have Same Day Delivery? | Yes we do! Order & payment cutoff for Same Day Delivery or Buyer arranged Lalamove or Grab store pick-up is at 4pm |
| Do you accept Returns & Exchanges? | Yes we do! If for any reason you are not satisfied with your order, you may return your purchase within 7 days from date of receipt and we’d be happy to Exchange your item, issue store credit or refund (excluding shipping cost) as long as the tags are attached and uncut, with no signs of wear or damage on the product |
| How do I know what size to get? | We are very happy to assist and help you in getting the perfect fit! Provide your bust, waist, hip measurements, the style or items you wish to order, and we will provide a personalized recommendation |
| I received a damaged product, what do I do? | In the rare case that you received a damaged product or incorrect item, Please contact us right away at support@luckydollstore.com, SMS/Viber +639953332820 and we’ll make it right for you! We will shoulder all return and exchange shipping expense and make the process fast and hassle free for you. |
| Can I cancel or change my order? | Yes, you may cancel or change your order as long as your order hasn’t been dispatched. Contact us immediately and we will process the change and cancellation for you. |
| Can I order online and have it picked up? | Yes, you may place your order online and Choose “store pick-up". You may personally visit our Lingerie shop in Manila or Book your own Lalamove or Grab pick-up |
| Can I send a gift to someone in the Philippines? | Absolutely! As a lingerie brand since 2006, we have many customers abroad who have repeatedly shopped at Lucky Doll to send gifts to the Philippines. We have a wide selection of unique gifts and sexy gifts that your loved one will surely love! |
| Can I choose a specific date for my order to be delivered? | Yes. This is possible for Same day Delivery orders within Metro Manila. Contact us to know more details |
