✨ Problem with Your Order?
We always want you to feel satisfied and happy with your Lucky Doll Lingerie Philippines purchase! If you ever encounter an issue with your order, whether it’s the wrong item, a missing piece, or anything else, please don’t hesitate to reach out to us right away. Our team is here to help and make things right for you.
You can contact us through any of the following:
- Live Chat: Talk to our agents or leave a message if we're offline
- SMS / Viber/Whatsapp: +63 995 333 2820
- Email: support@luckydollstore.com
- Instagram: @luckydollstore
- Facebook: facebook.com/luckydollretrosexy
Your satisfaction is our priority, so please get in touch as soon as you experience any problem. We’ll be happy to assist you until everything is resolved.
✨ Shipping
Orders are processed Monday to Saturday, 10am–7pm (excluding Sundays and holidays).
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During peak events (Valentine’s Day, Halloween, Christmas), processing may take slightly longer, but we are known for being fast—most orders are processed within 1–2 hours on ordinary days.
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Same Day Delivery and Same Day Store Pick-Up (Metro Manila) are available. Please allow 1–2 hours for us to prepare your order before dispatch or pickup.
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Only verified payments are packed and prepared for shipping.
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All orders are shipped out from our office in Sta. Cruz, Manila.
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Tracking numbers are automatically emailed once your package is dispatched. Customers are responsible for tracking their own packages, but if there’s any problem, our team is ready to assist and coordinate with the courier.
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Always provide your complete and accurate address to avoid delivery delays.
Shipping Options:
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Nationwide: LBC Express
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Standard / Free Shipping: GoGo Express
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Same Day Delivery (Metro Manila): Lalamove, GrabExpress, or our in-house rider
Transit Times:
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Metro Manila same day delivery: 1–2 hours depending on location and time of booking
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Metro Manila standard shipping (GoGo Express): 1–3 days
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Provincial via LBC Express: 1–3 days (faster if you select branch pick-up)
LBC Branch Pick-Up:
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Provide the full address of the LBC branch you want as your shipping address.
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The ID you present upon pickup must match the name on your order.
✨ Return & Exchange Policy
We want you to absolutely love your Lucky Doll pieces. But in case something isn’t quite right, we’ve made returns and exchanges easy and worry-free.
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10-Day Return Window
You have 10 days from the date of purchase to request a return or exchange. -
Condition of Items
All items must be unworn, in original condition, and returned with complete packaging and intact hang tags. Please keep tags uncut for your return to be accepted. -
Final Sale Items
Sale and clearance items are final sale and cannot be returned or exchanged. -
Damaged or Incorrect Orders
Received the wrong item or noticed a defect? We’ll make it right! We’ll replace your order at no extra cost—or issue a full refund. -
Not Happy With Your Purchase?
If you’re simply not in love with your lingerie, you may return it for a refund in store credit -
Sizing Issues
Got the wrong fit? No worries—we’ll gladly replace your item with a better sizing option. Just provide your measurements, and we’ll handle the rest. -
Our Promise
For approved exchanges due to damage, wrong items, or size issues, Lucky Doll will cover the entire cost of replacement.
⚠️ Tip: Make sure to try on your purchase before cutting any tags when you receive your package. Only remove the tags once you’re sure you’re happy with the item and the fit is perfect.
✨ How to Submit a Return Request
Customer Process
1.) To request a return of one or more items in an order, login to your account and navigate to My Account
2.) Navigate to the Completed Orders section, Choose your order with an item to return, and click on the Return Item(s) button
3.) In the next screen select the products you want to return using the Qty. to Return drop down boxes, choose the Return Reason. The Return Action and Comment fields. Click on Submit Return Request.
4.) After receiving a notification that your return request has been authorized and approved, follow the instructions by returning the package to the office address mentioned in the email, and by sending the package under the same Name your order is in.
5:) Your returned item will be inspected and the replacement will be dispatched as soon as the returned item is received.
We want shopping with us to be smooth and stress-free, so here’s everything you need to know about payments:
Accepted Payment Methods
Online Store:
- GCash
- BDO
- BPI
- Metrobank
- LBC Remittance
- Palawan Express
- MLhuillier
- Credit Card and PayPal ( ID required for first time buyers)
Physical Store:
All of the above, plus cash. (Please note, we do not accept Credit Card or PayPal in-store.)
Important Notes:
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Credit Card and PayPal are not available for same-day delivery or store pick-up orders.
Why? Because PayPal requires a trackable courier waybill as proof of shipping from us sellers. Ride-hailing apps like Grab or Lalamove only provide screenshots, which PayPal does not recognize as valid proof. This could cause your payment to be held, and we don’t want that happening to you! -
Unpaid Orders can only be reserved for up to 3 days. After that, the system will automatically cancel your order.
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Orders are picked and packed only after payment is confirmed.
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Same-Day Delivery Cutoff: 4 PM. But if you message us after that time, we’ll do our best to make it work for you whenever possible!
✨How to pay with Credit card
Philippine Clients - requires ID verification for first time buyers
Choose the option Pay via Paypal/credit card payments. You don't need to create a Paypal account to use your credit card.
International Clients- requires ID verification for first time buyers
Choose the option "FOR INTERNATIONAL CUSTOMERS: Pay via Paypal or Credit card. Wait for a separate invoice that will be emailed within 24 hours. ID is required fo verification.
or
Choose the option INTERNATIONAL CUSTOMERS: XOOM by Paypal. No ID verification required. This mode of payment is not real time and may take 3-12 hours to appear in our bank account.
✨How to Send Your Proof of Payment
To confirm your payment, please send us proof using the method that applies to you:
Bank Deposits & Money Transfers
- Take a screenshot or clear photo or scan of your transfer
- Email it to payments@luckydollstore.com
Globe GCash
Forward the transfer confirmation text directly to 0917 529 3656
(This is a payment notification number only. Please do not text this number. For inquiries or customer support regarding your payment, contact us at 0995 333 2820.)
Tip: Always double-check that your proof of payment is clear and readable before sending, to avoid any delays in processing your order.
✨Refunds & Store Credit
Refunds will always go back to the original payment method.
- Credit Card refunds: may take 5–7 business days to reflect.
- PayPal refunds: usually appear within 24–48 hours.
Important note for PayPal payments:
PayPal recently changed their policy and does not refund transaction fees to sellers when an order is cancelled. This means if you change your mind after paying with PayPal, your refund will be deducted the PayPal fee charged to us.
Options: instead of cancellation, you can exchange the product, or we can refund minus the PayPal fee.
Damaged or incorrect items:
If you receive a wrong or defective item, you can choose to:
- Cancel the entire order and get a full refund, or
- Receive store credit depending on what’s most convenient for you.
Store Credits:
Store credits never expire and can be used on any future purchase.
✨Fit & Size Guide
To make sure you get the perfect fit, we recommend providing your bust, waist, and hip measurements so we can suggest the best styles for your body type. This is a special personalized service we offer at no extra cost, designed to help you avoid disappointment and ensure your lingerie fits beautifully.
✨ You may also request a FREE tape measure with your next order (just cover the shipping fee), or add one directly to your cart so you can measure accurately at home.
Please view the size charts below for guidance.
✨How to Measure yourself
Depending on the style, our lingerie have different size charts
Free Size or One size fits all
Dual Sizing - for stretchy lace material
GENERAL LINGERIE STANDARD TO PLUS SIZE SIZING
LINGERIE WITH SMALL, MEDIUM ,LARGE SIZING
FREE SIZE/ONE SIZE STANDARD LINGERIE
FREE PLUS SIZE STANDARD LINGERIE
PANTIES WITH S,M,L SIZING
BODY STOCKINGS SIZING
ONE SIZE PANTYHOSE STOCKINGS
ONE SIZE THIGH HIGH STOCKINGS SIZING
SHAPERS SIZING
✨Bra Sizing
✨Privacy Guarantee
Your privacy is our top priority. Every order is packed with care and shipped discreetly so you can shop with complete confidence.
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Discreet Packaging: All items are sealed in an unbranded, opaque courier pouch. No logos, no store name, and no branding appear anywhere on the packaging.
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Waybill Information: The package is simply declared as “Clothes & Accessories” for your security.
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Durable Protection: While we understand many customers prefer paper packaging for eco-friendliness, we currently use plastic courier pouches because of the Philippine climate (rain, humidity, and courier handling wear and tear). Plastic ensures your items arrive safe, dry, and intact.
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Sex Toy Orders: These are double-wrapped with protective materials so the shape cannot be felt or identified from the outside.
- ✅ Rest assured, no one—not even the courier—will know the contents of your order.
✨ Looking for ways to support Lucky Doll?
We’d love to hear from you! If you enjoyed your shopping experience and your new lingerie makes you feel amazing, leaving us a Google Review is one of the best ways to support our small business. Your feedback helps us keep prices low, avoid expensive ads, and grow through word of mouth from wonderful customers like you.
Click here to leave us a Google Review
Your support means so much to us and every review makes a huge difference. Thank you for helping Lucky Doll thrive!
