Returns Policy
Hey Dolls! Here at Lucky Doll Lingerie, we want you to feel confident and fabulous in every piece you purchase. That's why we've got your back with our return policy that's as sweet as cherry pie!
- If you're not completely smitten and happy with your purchase, don't fret! You can return or exchange any item within a 7-day period from the date you receive your order, just as long as those tags are still attached, uncut and looking pristine.
- However, just a heads up, All items purchased on sale or marked down are like those forbidden fruits - final sale, darling!
- Keep those tags intact, resist the urge to cut the tags before trying on any undies or stockings and until you're sure everything's tip-top.
- If, by some cosmic twist, you receive a damaged or incorrect item, reach out to us right away Sugar! We'll handle the return and replacement expenses.
- To make sure your next purchase fits like a glove, feel free to share your measurements with us or schedule a video call for a sneak peek before you hit that "add to cart" button. We're here to make sure you feel like the bombshell you are, every step of the way!
- Any damaged items returned without their original charm, showing signs of wear and tear, are, unfortunately, not eligible for refunds, exchanges, or store credit.
Now, onto happier news! If you're in need of a replacement, fear not! Once we receive your return at Lucky Doll Headquarters, we'll have a fresh new gem ready for you within a swift 48 hours. Because let's face it, Doll, you shouldn't have to wait long to feel fabulous again!
Full Returns Policy
Shipping
- We offer Same Day Delivery within Metro Manila or Buyer Arranged Lalamove or Grab store pick-up!
- Free Shipping via Standard courier Nationwide for orders over P2999!
- All Orders outside Metro Manila are via LBC
- Order & Payment cutoff for Same Day Delivery and Pick-ups is at 4pm.
Read more details on our Shipping Information
