SHIPPING 

• Orders are processed Monday to Saturday from 10am-7pm excluding Sundays and holidays.

• Our regular processing time for shipping orders are 1-2 days, excluding Sundays and holidays. Your order may take longer time to process during sales events, and peak holidays such as Valentine´s Day, Christmas and Halloween.

• We will only ship orders with verified payments.

• Same day delivery within Metro Manila requires verified payment by 3pm for your order to be processed and dispatched the same day. Payments received past the cutoff time will be dispatched on the next day. Orders past the cutoff time will be attempted to be dispatched if we have time and can possibly find a rider before 6pm but not guaranteed.

• All packages will be dispatched from Sta. Cruz Manila. Same Day delivery rate depends on the current time your order is booked to be delivered and your distance to our location.

• Tracking numbers will be emailed as soon as your order is dispatched.

Shipping Options 

Metro Manila

• Same day Delivery
• Cliqn Ship Metro Manila Standard Courier with 2-5 days transit time
• Buyer arranged same day delivery pick-up

Provincial: Luzon, Visayas & Mindanao

• LBC door to door delivery 3-6 days transit time
• LBC branch pick-up 

Shipping Rates

• Standard Metro Manila 2-5 days shipping small pouch P70 / large pouch P85

• LBC Luzon P190 - P305

• LBC Visayas P210-P325

• LBC Mindanao P210 - P325 

• Same day delivery rate varies depending on the time your order is booked and your distance to our Sta. Cruz Manila office.

Guaranteed Discreet Shipping

Our number one rule is to keep our customers happy and your private life...PRIVATE! We promise a completely discreet packaging service that will leave snoops uninterested with your boring unbranded package! 

• Your package will be 100% unbranded and will arrive in a blank opaque courier plastic pouch

• Your package will be declared as ¨clothes and accessories¨

• Our store name will not be printed on the waybill

• Toys are wrapped in bubble wrap and opaque colored paper

RETURN POLICY

DO NOT REMOVE OR CUT THE TAGS. TRY THE PRODUCT ON BEFORE CUTTING TAGS OR DISPOSING ORIGINAL PACKAGING. Return window 7 days. Return For Replacement or store credit only.

• To minimize sizing errors, we recommend customers to provide your measurements (bust, waist and hips) and the items you are interested to get, so we can check the fit before ordering. A personalized customer assistance is available for the convenience of our customers.

• We accept Exchanges for ordering the wrong size provided that the product will be returned in brand new condition, tags attached and uncut and in original packaging.

• Please inspect all the goods you ordered as soon as you’ve opened the package. Do not: damage the original packaging, cut or remove the tags, try-on the panties, stockings, & other accessories included in your set of purchase until you know that the item you received has no damage.

• We thoroughly check all products for damage before dispatch, but in the rare case that we overlook and sent you a damaged or incorrect item, Contact us right away. We will shoulder all the return and replacement expenses and make it right for you! 

• Damaged items that are not returned in original condition, with obvious signs of use are subject to NO REFUND, NO EXCHANGE, NO STORE CREDIT and will be returned back to the customer at the customer's expense.

• Contact us before sending the damaged item for return so we can 

• Replacement, are processed within 48 hours from receiving the returned items at the Lucky Doll Headquarters 

Return Reasons Eligible for Refund, Replacement or Store Credit

• buyer receives damaged or defective item

• buyer receives wrong item

• buyer wants to exchange size

How to submit a RETURN REQUEST if you are a client with a Luckydollstore.com account:

Customer Process

1.) To request a return of one or more items in an order, login to your account and navigate to My Account

2.) Navigate to the Completed Orders section, Choose your order with an item to return, and click on the Return Item(s) button

3.) In the next screen select the products you want to return using the Qty. to Return  drop down boxes, choose the Return Reason. The Return Action  and Comment fields. Click on Submit Return Request.

4.) After receiving a notification that your return request has been authorized and approved, follow the instructions by returning the package to the office address mentioned in the email, and by sending the package under  the same Name your order is in.

5:) Your returned item will be inspected and the replacement will be dispatched as soon as the returned item is received.